Help
Frequently Asked Questions
1. About our products
What do you sell?
We offer a range of digital products through Big Bash Co.. Each product page contains the relevant product description, pricing and any information you need before placing an order.
Can I personalise a product?
Where personalisation is available, the product page will provide the relevant fields for you to enter your details - such as a name, age, or event date - before adding the item to your basket. By entering these details you confirm you're authorised to share them with us; see our Terms & Conditions and Privacy Policy for how this information is used.
Can I change my order after placing it?
Digital downloads, including personalised items, cannot be altered once the order has been completed. Please double-check any names, dates, or other personalisation details before checking out. If you need to change your order, please contact us as soon as possible at hello@bigbashco.uk with your order reference. We will do our best to help, although we cannot guarantee that changes can be made once an order has entered processing or fulfilment.
2. Ordering and payment
How do I place an order?
Add the products you'd like to your basket and select Checkout. You'll then be securely redirected to Stripe to complete your payment.
What payment methods do you accept?
Payments are processed securely through Stripe. Available payment methods are shown during checkout.
Is my payment secure?
Yes. Payment details are entered through Stripe's secure checkout infrastructure. We do not receive or store your full card details or any other sensitive information on our own systems.
Will I receive an order confirmation?
Yes. Once your payment has been successfully completed, we will send an order confirmation to the email address provided during checkout. Your confirmation will include your order reference and a summary of your purchase.
I haven't received my confirmation email. What should I do?
First, check your spam or junk folder. If you still cannot find it, contact us at hello@bigbashco.uk with the email address you used at checkout and, if available, your order reference.
3. Digital products
How will I receive my digital product?
Digital products are delivered by email after your order has been successfully processed. Your download email will contain a secure link for accessing your purchased file.
When will my digital download arrive?
Your digital delivery email should arrive shortly after your purchase. Please check your spam or junk folder if it does not appear in your inbox.
How long does my download link last?
Download links are time-limited for security. If your link has expired, please reply to your order confirmation email or contact us at hello@bigbashco.uk and we can help.
How many times can I download my product?
Download links are subject to a download limit for security. If you need access again after reaching the limit, contact us at hello@bigbashco.uk with your order reference.
My digital download isn't working. What should I do?
Please contact us at hello@bigbashco.uk with your order reference and a description of the problem. If possible, tell us what device or software you are using and include a screenshot of any error message. We'll investigate and help you access your purchase.
Will my printed product look exactly like it does on screen?
We design our printable products to be suitable for home printing, but the final printed result can vary depending on your printer, ink or toner, paper, printer settings, software, colour settings and other equipment.
In particular, colours shown on a screen may look slightly different when printed, and margins, sizing or alignment can vary between printers and print settings. These differences do not necessarily indicate a problem with the digital product itself.
We recommend checking your printer settings and doing a test print before printing a large quantity. Where a product has specific printing recommendations, please follow the instructions provided with the product.
If you believe there is a genuine problem with the digital file itself, rather than the way it has printed on your equipment, please contact us at hello@bigbashco.uk with your order reference and we'll investigate.
Can I get a refund for a digital product?
Once we've begun supplying a digital product to you, the usual 14-day change-of-mind cancellation right no longer applies - but only because you will have expressly agreed to this and acknowledged the loss of that right as a specific step at checkout, before delivery. We don't assume this consent; it's confirmed at the point of purchase.
This does not affect your statutory rights. If a digital product is faulty, does not work as described, or is materially different from what you purchased, please contact us. See our Returns & Refunds Policy for more information.
4. Order problems
My order hasn't arrived. What should I do?
If your order has not arrived within the expected delivery timeframe, contact us at hello@bigbashco.uk with your order reference. We'll investigate the delivery status for you.
I entered the wrong delivery address. Can you change it?
Contact us at hello@bigbashco.uk. If your order has not been delivered within 24 hours, we may be able to help.
I was charged but didn't receive an order confirmation.
Please don't place another order immediately. Check your email and spam folder first, then contact us at hello@bigbashco.uk with the email address used for payment and any payment or order details available to you. We'll check the order status.
5. Contact us
If your question isn't answered here, we're happy to help.
- Email: hello@bigbashco.uk
- Please include your order reference where applicable.
We aim to respond to enquiries as soon as possible.
This FAQ provides general information about ordering, delivery, digital products, returns and refunds. Your statutory consumer rights are not affected by anything stated on this page.