Terms & Conditions

1. Who we are

This website is operated by Big Bash Co. / Big Bash Co., trading as "Big Bash Co.". You can contact us at hello@bigbashco.uk. We aim to respond to enquiries within 5 working days.

These Terms and Conditions apply to purchases of digital products from this website and are governed by the laws of England and Wales. They are intended to operate alongside applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. These terms

By placing an order on this website, you agree to be bound by these Terms and Conditions. Please read them carefully before purchasing. If you do not agree, you should not place an order.

We may update these terms from time to time. The version that applies to your order is the version in force at the time you place it. We will display the current version on this page.

3. Our digital products

We sell digital products, which may include downloads, templates, PDFs, printable files, personalised digital files, worksheets, artwork, or other electronically supplied content.

Because our products are digital, no physical product is included unless the product description expressly states otherwise.

Product descriptions, previews, examples, specifications, file formats, compatibility information and other information displayed on the relevant product page form part of the information on which you can reasonably rely when deciding whether to purchase.

4. Placing an order

When you add a product to your bag and proceed to checkout, you will be redirected to Stripe's secure payment page. Your order is not confirmed until payment has been successfully completed.

After your payment is processed, you will receive an order confirmation email at the address provided during checkout. The confirmation email confirms the order and forms a binding contract between you and us.

We reserve the right to refuse or cancel an order where, for example, we reasonably suspect fraud, there has been an obvious pricing error, or we are unable to supply the product as described. If we cancel an order after payment has been taken, we will provide a full refund.

5. Pricing and payment

All prices shown on this website are in pounds sterling (GBP) and include UK VAT where applicable.

The total amount payable, including any applicable VAT or other mandatory charges, is shown before you confirm payment. As our products are supplied digitally, there are normally no physical delivery charges.

We do not use hidden mandatory charges or deliberately misleading pricing practices. Where any page displays a limited-time offer, countdown, or reduced-availability claim, that information will reflect a genuine offer or limitation at the time it is shown.

Payment is processed securely by Stripe, Inc.. We accept the payment methods displayed at checkout. Your full card details are handled by Stripe and are not stored on our systems.

6. Delivery of digital products

Digital products are supplied electronically. Depending on the product, delivery may be by download link on the confirmation page, by email, or through another electronic delivery method described on the product page.

Unless otherwise stated on the product page, digital products are normally made available immediately after successful payment.

If you have not received your download or access details within 1 hour of completing your purchase, please contact us at hello@bigbashco.uk with your order number.

You are responsible for providing an accurate email address and for having a suitable device, software, internet connection and storage capacity required to receive and use the digital product, subject to any compatibility information we provide for the product.

7. Personalised content you provide

Some products allow you to enter names, dates, ages, messages or other information so that we can generate a personalised digital product for you.

When you submit information for personalisation, you confirm that you have the right to provide that information to us and, where relevant, that you are authorised to provide it on behalf of any person whose information you submit.

We use personalisation information to provide the product you have ordered and handle it in accordance with our Privacy Policy.

You are responsible for checking names, dates, spelling and other details before completing your order. We cannot be responsible for errors in information that you supplied to us, where the resulting product accurately reflects the information you provided.

Nothing in this section limits your statutory rights if the personalised digital product itself is defective or otherwise fails to conform to the contract.

8. Printing and physical output

Some of our digital products are designed to be printed by you at home or through a third-party printing service. When you purchase such a product, you are purchasing the digital file, not a professionally printed physical item.

If you choose to print a digital product yourself, the final physical result may vary depending on factors outside our control, including your printer, ink or toner, paper or other materials, printer settings, colour profiles, software, display settings, scaling, margins, print quality and other equipment or environmental conditions.

We therefore cannot guarantee that a digital product will produce an identical physical result on every printer, paper type, screen, device or printing service.

In particular, colours displayed on a screen may differ from colours produced by a physical printer. Minor differences in colour, alignment, sizing, margins or other aspects of the printed result that arise from your equipment, materials or print settings do not, by themselves, mean that the digital product is faulty or not as described.

Where we provide recommended paper types, printer settings, software requirements, printing instructions or other guidance, this information is provided to help you achieve the intended result. It is not a guarantee that the product will produce an identical result in every individual setup.

You are responsible for checking your printer settings and, where appropriate, carrying out a test print before printing a large quantity or using the printed materials for a particular purpose.

We are not responsible for damage to your printer, paper, ink, toner, device or other equipment resulting from your use of a digital product where that damage is caused by your equipment, materials, software, settings or misuse rather than a defect in the digital product itself.

Nothing in this section limits or excludes your statutory rights. If the digital file itself is defective, materially different from its description, or does not function as stated, please contact us so that we can investigate the issue and provide any remedy required by law.

9. Your right to cancel - digital products

Under the Consumer Contracts Regulations 2013, consumers generally have a 14-day cancellation period for distance contracts.

However, digital content supplied immediately during this period is subject to a specific rule. Where you have:

• expressly consented to the supply of the digital content beginning before the end of the 14-day cancellation period; and
• acknowledged that you will lose your cancellation right once supply begins,

your statutory right to cancel because you have changed your mind ends once supply of the digital content begins.

Where immediate supply is available, we obtain this consent and acknowledgement as a clear and separate step during checkout before supplying the digital content. We retain a record of that consent.

This does not remove or reduce your statutory rights where the digital product is faulty, does not conform to its description, is not fit for a purpose for which it was supplied, or otherwise fails to meet the requirements of applicable consumer law.

10. Model cancellation form

If your right to cancel applies, you do not have to use this form. Any clear statement informing us that you wish to cancel is sufficient. If you wish to use the model form, complete and email it to hello@bigbashco.uk:

11. Faulty or misdescribed digital content

Under the Consumer Rights Act 2015, digital content supplied to a consumer must conform to applicable requirements, including being of satisfactory quality, fit for a particular purpose where applicable, and as described.

If a digital product is faulty, does not work as stated, is materially different from its description, or otherwise fails to conform to the contract, please contact us at hello@bigbashco.uk with your order number and a description of the problem.

Depending on the circumstances, your legal remedies may include repair or replacement of the digital content, or a price reduction or refund where the law provides for one.

Where a problem can reasonably be corrected, we may first attempt to repair or replace the affected digital content. Nothing in this section restricts any remedy you have under applicable consumer law.

The cancellation provisions in Section 9 concern cancellation because you have changed your mind. They do not remove your statutory rights where the digital content is faulty or does not conform to the contract.

12. Refunds

Where you are entitled to a refund, we will process it without undue delay and in accordance with applicable law.

Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree to another method.

Refunds are normally processed via Stripe. Once we have issued the refund, the time taken for the funds to appear in your account may depend on your bank or payment provider.

We will notify you by email when a refund has been processed.

13. Our liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of any legal obligation that cannot lawfully be excluded or limited; or
• your statutory consumer rights.

Subject to the above, we are not responsible for losses that were not reasonably foreseeable when the contract was made, or for losses arising from circumstances outside our reasonable control.

We are not responsible for problems caused by your own equipment, software, printer, internet connection, storage arrangements, incorrect settings, or failure to follow reasonable instructions provided with the product, except where applicable law provides otherwise.

Our products are supplied for personal and consumer use unless we expressly agree otherwise. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.

14. Unfair commercial practices

We aim to comply with applicable consumer protection and unfair commercial practices legislation.

In particular:

• we will not knowingly publish fake or fabricated reviews;
• we will disclose mandatory charges before you place an order;
• we will not knowingly use false claims about discounts, scarcity, availability or urgency; and
• we will not knowingly provide materially misleading information about our products.

15. Intellectual property and permitted use

All content on this website, including text, images, graphics, designs, branding and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

When you purchase a digital product, you receive a limited, non-exclusive, non-transferable licence to use the product for your own personal use, unless the relevant product description expressly states different permitted uses.

Unless we expressly permit it, you must not:

• resell or redistribute the digital file itself;
• share the download link or provide the digital file to other people;
• upload the digital file to a public website, file-sharing service or similar platform;
• claim the digital product or its underlying design as your own work; or
• use the digital product commercially where the applicable product licence does not permit commercial use.

Where a product is designed to be printed, you may make reasonable physical copies for your own personal use, subject to the product description and any specific licence terms supplied with that product.

Nothing in this section prevents you from exercising rights that cannot lawfully be restricted.

16. Personal use and prohibited use

Unless expressly stated otherwise, our digital products are intended for personal, non-commercial use.

You must not use our products or website for unlawful purposes, to infringe another person's rights, or in a way that facilitates fraud, harassment, abuse or other unlawful activity.

We reserve the right to suspend or refuse access where we have reasonable grounds to believe that a customer is misusing our products, payment systems or intellectual property.

17. Governing law and disputes

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also have rights under the mandatory consumer protection laws applicable in the part of the UK where you live.

If you have a complaint or dispute, please contact us first at hello@bigbashco.uk. We will try to resolve the matter directly and fairly.

You may also seek independent consumer advice, including from the Citizens Advice consumer service.

18. Contact us

For questions about these terms, your order, digital products, cancellations, refunds or your consumer rights, contact us at:

• Email: hello@bigbashco.uk

We aim to respond to all enquiries within 5 working days.

These Terms and Conditions were prepared with reference to the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Electronic Commerce (EC Directive) Regulations 2002, the Digital Markets, Competition and Consumers Act 2024, and relevant UK consumer protection guidance current as of September 2026.