Returns & Refunds

1. Your legal rights

As a UK consumer buying digital products online, you have legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

These rights include protections relating to digital content that is not as described, is not fit for purpose, or does not work as it should.

Nothing in this policy removes or reduces your statutory rights. Where we offer a more generous remedy than the law requires, that additional remedy also applies.

2. Cancelling a digital product purchase

When you buy a digital product online, you would normally have a 14-day cancellation period under the Consumer Contracts Regulations.

However, where you ask us to begin supplying the digital product during that 14-day period, and you have:

• expressly consented to the supply beginning before the end of the 14-day cancellation period; and
• acknowledged that you will lose your cancellation right once supply begins,

your right to cancel because you have changed your mind ends once we begin supplying the digital product.

We obtain this consent and acknowledgement as part of the checkout process before the digital product is supplied.

This does not affect your legal rights if the digital product is faulty, does not work as described, or otherwise fails to meet the standards required by law. See Section 3 below.

3. Digital products that are faulty or not as described

Your statutory rights continue to apply where a digital product:

• does not match its description;
• does not work as stated or reasonably expected;
• is not fit for a particular purpose that you made known to us; or
• otherwise fails to meet the requirements of the Consumer Rights Act 2015.

This applies even where you have already downloaded or accessed the digital product and your ordinary cancellation right has ended.

If you believe there is a problem with a digital product, contact us at hello@bigbashco.uk with your order number and a description of the issue. Where appropriate, we may offer a repair, replacement, price reduction, or refund in accordance with your legal rights.

We aim to respond to digital product issues within 1 working day.

4. Refunds

Where a refund is due, it will normally be processed via Stripe to the original payment method used at checkout.

We do not normally issue refunds by cash, cheque, or bank transfer to a different account.

Once we have processed a refund, it may take additional time for the funds to appear in your account depending on your bank or card provider.

We will notify you by email when your refund has been processed.

5. Duplicate or accidental purchases

If you have accidentally purchased the same digital product more than once, please contact us at hello@bigbashco.uk with your order number(s). We will consider requests for a refund of duplicate purchases on a case-by-case basis.

6. International customers

Our digital products are supplied electronically and are not physically delivered.

We do not currently ship outside the United Kingdom, but may do in the future.

7. Contact us

For cancellation, refund, or digital product enquiries:

• Email: hello@bigbashco.uk (please include your order number)

We aim to respond to all enquiries within 2 working days.